Senior IT Specialist

Salt Lake City, UT
Full Time
Mid Level
Job Description: Senior IT Specialist
Company: Christopherson Business Travel
Location: Salt Lake City, UT 
Department: Technology
Reports To: Manager, IT & DevOps
Level: Level 3 (Senior), Individual Contributor
Job Family: Engineering & Technology
FLSA Classification: Exempt (Computer Employee)
Job Code: TEC-ITS-03

About Christopherson Business Travel
Christopherson Business Travel is a leading travel management company delivering innovative corporate travel solutions, exceptional client service, and technology-driven insights. We partner with organizations to optimize travel programs, enhance traveler experiences, and drive measurable savings.

Position Summary
The Senior IT Specialist is the senior escalation point for Christopherson's internal IT, resolving the complex endpoint, identity, collaboration and network issues that reach beyond the standard help desk queue. This role administers the platforms that keep a largely remote workforce productive and secure, including Microsoft 365, endpoint management and identity services, and automates the routine work around them. It sets the technical bar for the IT Support Engineers and works independently on projects of moderate scope, partnering with infrastructure, information security and business teams.

Key Responsibilities
Escalated Support & Problem Resolution
  • Resolves escalated and complex incidents across endpoints, applications, identity and connectivity, documenting root cause and fix.
  • Identifies recurring issues from ticket trends and removes the underlying cause rather than repeating the workaround.
  • Participates in the after hours and on call rotation for critical internal systems.

Endpoint & Collaboration Platform Administration
  • Administers Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive, within assigned permissions.
  • Manages Windows and macOS endpoints through Intune, Autopilot and JAMF, including configuration profiles, compliance policies and app deployment.
  • Owns patching, encryption and endpoint protection coverage for the fleet and reports exceptions to the manager.
  • Maintains standard device builds and hardware lifecycle records from procurement through secure disposal.
Identity, Access & Security Operations
  • Administers Active Directory and Microsoft Entra ID accounts, groups, conditional access and multi factor authentication.
  • Runs onboarding, role change and offboarding access workflows and verifies access is removed promptly at separation.
  • Supports periodic access reviews and supplies evidence for PCI DSS and other security reviews, in partnership with information security.
  • Follows established procedures for reporting and containing suspected security events on endpoints and accounts.
Automation, Documentation & Projects
  • Automates provisioning, reporting and routine administration with PowerShell and the department's tooling.
  • Maintains runbooks, configuration standards and knowledge base articles so support work is repeatable.
  • Leads small to mid sized IT projects such as software rollouts, platform migrations and office technology setups.
Mentorship & Collaboration
  • Mentors IT Support Engineers on troubleshooting, documentation and tooling, carrying no direct reports and no performance management responsibility.
  • Partners with infrastructure, DevOps, information security and business application owners on changes that affect employees.
  • Coordinates with vendors and service providers on support cases, renewals and license usage.

Qualifications
Required
  • Five or more years of IT support or systems administration experience, including time as an escalation point for other support staff.
  • Hands on administration of Microsoft 365 and of Active Directory or Microsoft Entra ID, including groups, conditional access and multi factor authentication.
  • Experience managing Windows endpoints with Intune and Autopilot or comparable endpoint management tooling.
  • Working PowerShell scripting skill applied to administration and automation tasks.
  • Solid understanding of networking fundamentals, including DNS, DHCP, VPN, Wi-Fi and basic firewall concepts.
  • Clear written and verbal communication, with the discipline to document what was done and why.
Preferred
  • Certifications such as Microsoft 365 Certified: Endpoint Administrator, CompTIA Network+ or Security+.
  • Experience managing macOS devices with JAMF.
  • Experience supporting a PCI DSS or similarly regulated environment.
  • Experience with Atlassian tools such as Jira Service Management, Jira and Confluence.

Core Competencies
  • Advanced troubleshooting and root cause analysis
  • Automation first mindset
  • Security and access discipline
  • Ownership through resolution
  • Clear technical documentation
  • Mentors technical staff effectively
  • Discretion with employee data

What We Offer
  • Competitive base salary
  • Comprehensive benefits package including medical, dental, vision, HSA with company contribution, FSA, and 401(k) with company match
  • Paid time off, ten company paid holidays, and two one-week company administrative leave periods in July and December
  • Professional development and technical certification support
  • Flexible work environment
  • A collaborative, mission-driven culture built on our values of creating value and valuing people
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*